Frequently Asked Questions
A collection of responses to the most common enquiries.
If something remains unclear, reach out at hello@volume77.com
Shipment & Deliveries
How do I track my order?
Tracking details are sent via email once your order has been dispatched.
Please allow a few days for the carrier to update the tracking within their system.
What are Volume77's shipping rates?
Shipping rates are calculated at checkout.
They vary depending on your location and delivery address.
How long will it take for my order to arrive?
Please allow 1–3 business days for order processing.
Delivery is expected within 3–8 business days.
I haven't received an order confirmation or tracking number?
Order confirmations and tracking details are issued via email.
If they haven’t arrived, check your spam or junk folder.
If something remains unclear,
Damages, Returns & Replacements
What if my order has arrived damaged or broken?
In the unlikely event your order arrives damaged, please contact hello@volume77.com
Include your order number and supporting images.
We’ll resolve it promptly.
How can I return my order?
To arrange a return, contact hello@volume77.com
Include your order number and reason for return.
We’ll guide you through the process.
Can I exchange a product?
Exchanges are available.
Return shipping is not covered.
Exchanges are processed once the item has been received and confirmed in its original condition.
For all exchange requests, contact hello@volume77.com
Payment
What payment options are available?
We accept Visa, Mastercard, Shop Pay, Afterpay, and PayPal.
My payment is not processing?
Sometimes these issues occur.
Try an alternative device or browser - Google Chrome or Safari is recommended.
If your payment continues to be declined,
it is likely an issue with your bank or payment provider.
My debit/credit card isn't processing?
If your card isn’t processing, ensure sufficient funds are available.
Then confirm the following:
– Card details match those entered at checkout, including the security code
– Billing address is entered correctly
– Transaction limits have not been exceeded
If the issue persists, reach out to hello@volume77.com
